Effegibi guarantees to respond within 24 hours to customers reporting any problems to us because, in after-sales service too, our priority as a company is customer satisfaction.
At Effe we personally select all our maintenance technicians, working in Italy and elsewhere, who are trained and updated directly by the company in order to ensure they are kept fully informed about our latest innovations. This is because only reliable specialist technicians are allowed to work on Effe products, keeping them safe in expert hands and guaranteeing them a long life.
Our highly-skilled workforce and the superior quality of all Effe products means almost all assistance can be delivered by telephone. Often all that is needed to solve a problem is a guided reading of the intuitive control panel fitted to all our products and specially designed to display any faults clearly.
All the products designed by Effe are covered by a warranty that protects the customer against any manufacturing defects. The warranty can be activated by emailing service@effegibi.it or by registering the product on the website: Warranty Activation.
With the new My Effe app, you can contact the service centre in three easy steps. The app supports six different profiles (private customer, hospitality, retailer, agent, installer and architect) and, according to your profile, you are given the relevant contact details so you receive personalised help for your specific needs.
