FAQ

EFFE: THE MOST FREQUENTLY ASKED QUESTIONS ABOUT SAUNAS AND TURKISH BATHS

During registration using the app, a message appears saying: “INTERNAL SERVER ERROR” and I am unable to complete registration.

There are problems with your local server or, when inserting your details, the REGISTER button was pressed several times before the app had actually completed this action. If this happens, contact customer service and give your registration EMAIL and PASSWORD. They will activate the account manually.

There are problems with your local server or, when inserting your details, the REGISTER button was pressed several times before the app had actually completed this action.
If this happens, contact customer service and give your registration EMAIL and PASSWORD. They will activate the account manually.

How can I set my Effegibi product to switch on and off using the app?

Once the product has been correctly configured, open the drop-down menu on the STANDBY page of the app and select “Sauna Programme” if the configured product is a sauna and “Hammam Programme” if it is a Hammam. You will then be asked to select the day and the time you want to switch the product […]

Once the product has been correctly configured, open the drop-down menu on the STANDBY page of the app and select “Sauna Programme” if the configured product is a sauna and “Hammam Programme” if it is a Hammam. You will then be asked to select the day and the time you want to switch the product on and, finally, the time you want it to automatically be switched off.

How do I reset the product to the factory settings?

If at any point during configuration or when the Effegibi product is working through the app the product or app do not operate properly or completely, it is possible to carry out the RESET procedure. This will reset the wi-fi module in the Effegibi product to its original status, before configuration. Once you have done […]

If at any point during configuration or when the Effegibi product is working through the app the product or app do not operate properly or completely, it is possible to carry out the RESET procedure. This will reset the wi-fi module in the Effegibi product to its original status, before configuration. Once you have done this, you will be able to reconfigure your product.

If you have a sauna, make sure it is plugged into the main and the SAUNA function is not activated, then press the COLOUR CHANGE button in quick succession and then the MOOD button. Next press the COLOUR CHANGE button and keep it pressed down until the REMOTE led flashes twice.

If you have a Hammam, make sure it is plugged into the main and the HAMMAM function is not activated, then press the MAXIMUM TEMPERATURE button in quick succession and then the MINIMUM TEMPERATURE button. Next press the "third temperature slide from the left" button and keep it pressed down until it flashes twice.

How do you configure a product during the manual connection procedure if you want to use it remotely?

If you have connected your product manually and you intend to use it remotely, you have to carry out another configuration. Open the drop-down menu in the Effegibi app and select “Configure new wi-fi connection”. The app will show you all the wi-fi connections available (the Effegibi wi-fi connection will not be visible), select the […]

If you have connected your product manually and you intend to use it remotely, you have to carry out another configuration. Open the drop-down menu in the Effegibi app and select “Configure new wi-fi connection”. The app will show you all the wi-fi connections available (the Effegibi wi-fi connection will not be visible), select the wi-fi connection in your home and insert the password, making sure you enter it correctly. Do not select any “suggestions” which your mobile phone might give, even if the actual password is one of these “suggestions”.
A message will appear on the screen “Connecting to the XXX network, please wait”. Once it has connected, the app will return to the page with all the available wi-fi connections. Just press “BACK/QUIT” until you get back to the STANDBY page. If the product’s control panel is displayed on the page and your product is shown under “Products:” in the drop-down menu, it is a good idea to check it is working properly. To test the product, just press one of the buttons on the control panel on the STANDBY page. If the Effegibi product executes the action, configuration is complete. If, for any reason, the product does not execute the action, repeat the manual configuration procedure. If the problem persists, contact customer service.

How is the sauna despatched?

After being fully tested for function and safety, each sauna is packaged in a single box holding the walls.

After being fully tested for function and safety, each sauna is packaged in a single box holding the walls.

sauna struttura home

I have completed configuration and I can see the control panel of the Effegibi product on the STANDBY page in the app, but every time I select one of the selectable commands, a message appears saying: “Enable home automation of product” and the product never executes the command I select.

To enable the product to work using the app, first you must activate the relevant light on the control panel of the Effegibi product. If it is a sauna, make sure the SAUNA function is not activated and then keep the SAUNA key pressed down until the REMOTE led lights up. Once it has lit […]

To enable the product to work using the app, first you must activate the relevant light on the control panel of the Effegibi product. If it is a sauna, make sure the SAUNA function is not activated and then keep the SAUNA key pressed down until the REMOTE led lights up. Once it has lit up, open the app and select any of the selectable commands on the STANDBY page to see if the product actually executes it. If it is a Hammam, switch the control panel on using the ON/OFF button. Once the panel is on, keep the ON/OFF button pressed down until the HOME icon comes on (a small house appears on the Hamman control panel). Once the HOME icon is on, open the app and select any of the selectable commands on the STANDBY page to see if the product actually executes it. If it does not, you need to reset and reconfigure the product; if, after reconfiguration, the app still does not work, contact customer service.

I have received my confirmation email but when I open it and click on the link, nothing happens.

Open the app and enter your credentials. If this does not work, contact customer service who will activate the account manually.

Open the app and enter your credentials. If this does not work, contact customer service who will activate the account manually.

I managed to connect my device to the Effegibi wi-fi module but when I open the app, a control panel appears on the STANDBY page which does not correspond with that of my product. Furthermore there is a product in the drop-down menu under “Products” which does not correspond with the product I bought.

In this case we suggest you close the app and open it again. If the problem persists, carry out the RESET procedure on the product’s control panel (see the paragraph “RESET PROCEDURE”). Disconnect the product from the mains for a couple of seconds then reconnect it and switch on the product control panel. Now open […]

In this case we suggest you close the app and open it again. If the problem persists, carry out the RESET procedure on the product’s control panel (see the paragraph “RESET PROCEDURE”). Disconnect the product from the mains for a couple of seconds then reconnect it and switch on the product control panel. Now open SETTINGS on the device you are using to connect with, look for the wi-fi connections, select and connect to “effegibi-XXXX….” and open the app. If the problem persists, contact customer service.

I recently replaced my old wi-fi router at home with a new one and since then I haven’t been able to use my product with the Effegibi app.

You need to open the app, go to the drop-down menu and under the word “Products:” select the “i” for information next to the name of your product. A screen will be displayed where you can select the function “Disassociate this product”. Once you have disassociated the product, carry out the reset procedure and reconfigure […]

You need to open the app, go to the drop-down menu and under the word “Products:” select the “i” for information next to the name of your product. A screen will be displayed where you can select the function “Disassociate this product”. Once you have disassociated the product, carry out the reset procedure and reconfigure your product.

I selected the Effegibi connection and entered my password and my device connected correctly. When I open the app, however, I can’t see the control panel of my Effegibi product on the STANDBY page and there are no products under “Products:” in the drop-down menu.

If you are sure you entered the right password of the Effegibi wi-fi connection and, when you opened the app, you couldn’t see any connected products, the configuration process has failed and you need to repeat it. Carry out the RESET procedure on the product’s control panel (see the paragraph “RESET PROCEDURE”). Disconnect the product […]

If you are sure you entered the right password of the Effegibi wi-fi connection and, when you opened the app, you couldn’t see any connected products, the configuration process has failed and you need to repeat it. Carry out the RESET procedure on the product’s control panel (see the paragraph “RESET PROCEDURE”). Disconnect the product from the mains for a couple of seconds then reconnect it and switch on the product control panel. Now open SETTINGS on the device you are using to connect with, look for the wi-fi connections, select and connect to “effegibi-XXXX….” and open the app. If the problem persists, contact customer service.

Is it easy to install a sauna?

All the research done by Effe into sauna assembly and installation plus the handy instruction manual we provide make the job simplicity itself. What’s more we have an extensive network of approved help centres ready to lend all possible assistance and test the unit’s functions.

All the research done by Effe into sauna assembly and installation plus the handy instruction manual we provide make the job simplicity itself.
What’s more we have an extensive network of approved help centres ready to lend all possible assistance and test the unit’s functions.

sauna struttura home

On the STANDBY page in the app, I can see the product control panel but I can’t select it. The whole screen is light grey and I cannot select any of the functions.

You need to reset and reconfigure the product. If, once you have completed configuration, you open the app and the STANDBY page still behaves as described above, contact customer service.

You need to reset and reconfigure the product. If, once you have completed configuration, you open the app and the STANDBY page still behaves as described above, contact customer service.

The Effe EEC app does not detect the product

Here is a list of things to check when this problem arises: • Check that the tablet/smartphone is connected to the same wi-fi network as the product. • Get closer to the wi-fi router with the smartphone. • Terminate the app and start it up again. • Try switching off the product for 10 seconds […]

Here is a list of things to check when this problem arises:
• Check that the tablet/smartphone is connected to the same wi-fi network as the product.
• Get closer to the wi-fi router with the smartphone.
• Terminate the app and start it up again.
• Try switching off the product for 10 seconds then switch it back on.
• Try switching off the router for 10 seconds then switch it back on.

The Effegibi wi-fi module connection is called “effegibi-ffff….”.

The name of the Effegibi wi-fi module connection is always: “effegibi-XXXX….” where the Xs are numbers. If you see “ffff...” please contact customer service as a matter of urgency as the wi-fi module must be replaced as soon as possible.

The name of the Effegibi wi-fi module connection is always: “effegibi-XXXX….” where the Xs are numbers.
If you see “ffff...” please contact customer service as a matter of urgency as the wi-fi module must be replaced as soon as possible.

The product disconnected from the wi-fi after being successfully connected

Here is a list of things to check when this problem arises: • Check that the SSID and the router password have not changed since the previous connection. • Get close to the product and use another smartphone or tablet to connect to the wi-fi router and check that there is internet connectivity. The wi-fi […]

Here is a list of things to check when this problem arises:
• Check that the SSID and the router password have not changed since the previous connection.
• Get close to the product and use another smartphone or tablet to connect to the wi-fi router and check that there is internet connectivity. The wi-fi signal must be at least 50%.
• Try switching off the product for 10 seconds then switch it back on.
• Try switching off the router for 10 seconds then switch it back on.
• Try repeating the initial wi-fi configuration procedure from a smartphone or tablet.

The product has problems connecting to the wi-fi during configuration

Here is a list of things to check when this problem arises: • Check you are entering the correct password of your wi-fi network. • Get closer to the product with the tablet being used for configuration. • Get close to the product and use another smartphone or tablet to connect to the wi-fi router […]

Here is a list of things to check when this problem arises:
• Check you are entering the correct password of your wi-fi network.
• Get closer to the product with the tablet being used for configuration.
• Get close to the product and use another smartphone or tablet to connect to the wi-fi router and check that there is internet connectivity. The wi-fi signal must be at least 50%.
• With the ECC in AP mode, get close to the wi-fi router with the tablet and check that the ECC wi-fi signal is at least 50%.
• Try switching off the product for 10 seconds then switch it back on.
• Try switching off the router for 10 seconds then switch it back on.
• Move the router closer to the product or use a range extender.
• Check that the wi-fi router is set to 2.4GHz and that the wi-fi channel is between 1 and 11 (channels 12 and 13 are not supported).
• Check that the product is not connected to GUEST networks.
• Check that the wi-fi router is configured with WPA-PSK/WPA2-PSK security.

The product keeps disconnecting from the wi-fi

The product has been successfully connected to the wi-fi but keeps disconnecting. • Check whether there are any firmware updates for the wi-fi router. • Changing the wi-fi channel used by the router may improve connectivity by preventing interference. Channels 1, 6, 11 are recommended because their working frequencies do not overlap. • Check that […]

The product has been successfully connected to the wi-fi but keeps disconnecting.
• Check whether there are any firmware updates for the wi-fi router.
• Changing the wi-fi channel used by the router may improve connectivity by preventing interference. Channels 1, 6, 11 are recommended because their working frequencies do not overlap.
• Check that no other electronic devices are interfering with your wi-fi network when they are switched on (e.g. microwave ovens, cordless telephones, baby monitors).
• Move the wi-fi router closer to the product or use a range extender. If the products are at the limit of the wi-fi cover range, it may be difficult for them to reconnect.

The wi-fi signal is weak or there is no wi-fi coverage where the product is installed

When you are unable to move the wi-fi router closer to the product, you can use a range extender to improve the strength of the wi-fi signal. Ask an IT expert to recommend the most suitable product and install it.

When you are unable to move the wi-fi router closer to the product, you can use a range extender to improve the strength of the wi-fi signal. Ask an IT expert to recommend the most suitable product and install it.

What about lighting in my Turkish bath?

Your Turkish bath will usually have fittings for one or more lights, depending on their size. The lights must be watertight (IP 55) and low voltage 12/24V.

Your Turkish bath will usually have fittings for one or more lights, depending on their size. The lights must be watertight (IP 55) and low voltage 12/24V.

cromotherapy hammam vapore tradizione

What do I need to install it?

Effegibi offers a vast range of saunas in all sorts of shapes and sizes. All you need is an electrical connection and it can be installed on any floor surface except carpet.

Effegibi offers a vast range of saunas in all sorts of shapes and sizes.
All you need is an electrical connection and it can be installed on any floor surface except carpet.

sauna secco

What interior fittings can I have in my Turkish bath?

The interior fittings include bench seats in resin, treated wood or Plexiglass (the seat must be about 45 cm above the floor) or brickwork seating can be built, in which case a small channel must be fitted behind the seat to collect and drain the condensate that forms on the walls.

The interior fittings include bench seats in resin, treated wood or Plexiglass (the seat must be about 45 cm above the floor) or brickwork seating can be built, in which case a small channel must be fitted behind the seat to collect and drain the condensate that forms on the walls.

relax vapore design forma accessories hammam

What is the password of the Effegibi connection?

The password of the Effegibi connection is given in name of the connection. For example, the password of the connection “effegibi-XXXX….” is “XXXX….”.

The password of the Effegibi connection is given in name of the connection. For example, the password of the connection “effegibi-XXXX….” is “XXXX….”.

What safety systems do Effe saunas have?

Before it leaves the factory, the electrical system of every sauna is fully tested using state-of-the-art test equipment. Each model is equipped with two temperature probes. The first, or “operating” probe shows the temperature set by the person about to use the sauna and this then switches off the heat generator when the right temperature […]

Before it leaves the factory, the electrical system of every sauna is fully tested using state-of-the-art test equipment.
Each model is equipped with two temperature probes.
The first, or “operating” probe shows the temperature set by the person about to use the sauna and this then switches off the heat generator when the right temperature has been reached. A second, or “safety” probe monitors the functioning of the sauna and if any problems occur, it cuts off the heat at 120° C, the maximum temperature permitted by current regulations.
All Effe saunas are built in compliance with EC safety regulations.

sauna secco struttura sicurezza heat

What will the walls of my Turkish bath be like?

To avoid heat loss, we recommend insulating the walls and ceiling of the unit with panels of insulating material (e.g. expanded polyurethane that can be tiled) which can then be finished off with a covering of your choice. The ceiling is either domed or sloping, so as to eliminate the “raining” effect as the steam […]

To avoid heat loss, we recommend insulating the walls and ceiling of the unit with panels of insulating material (e.g. expanded polyurethane that can be tiled) which can then be finished off with a covering of your choice.

The ceiling is either domed or sloping, so as to eliminate the “raining” effect as the steam condenses.

vapore struttura essences drywall hammam umido

When connecting to the wi-fi network, the app gets stuck on the message “Connecting to the XXX network, please wait”.

Once you have entered the password and selected CONNECT/NEXT, a message appears saying “Connecting to the XXX network, please wait”. This message is still on the screen after several minutes and the app does not move forward. The connection between your router and the Effegibi product has failed. Close the app completely, check you are […]

Once you have entered the password and selected CONNECT/NEXT, a message appears saying “Connecting to the XXX network, please wait”. This message is still on the screen after several minutes and the app does not move forward.
The connection between your router and the Effegibi product has failed. Close the app completely, check you are near the product and that the wi-fi signal from the router is strong. Connect your mobile phone to the wi-fi network at home then open the app and start the guided procedure again. When it asks you to enter the password of the wi-fi at home, make sure you enter the correct password and do not select any “suggestions” which your phone might give, even if the actual password is one of these “suggestions”.

When I am near the product, I am able to use it with the Effegibi app but I can’t remotely when I’m out of the house or generally when I’m not close to the product.

The product has not been remotely configured or configuration was not successfully completed. Carry out or repeat remote configuration (see the previous paragraph).

The product has not been remotely configured or configuration was not successfully completed. Carry out or repeat remote configuration (see the previous paragraph).

When I completed the registration process, I checked my email but I had not received email confirmation.

If you do not receive email confirmation within 30 minutes of finishing the guided registration process, contact customer service.

If you do not receive email confirmation within 30 minutes of finishing the guided registration process, contact customer service.

When I connect my product using the guided procedure, the app asks me to enter the password straightaway. Which password should I enter, the one for my router at home or the Effegibi wi-fi password?

As soon as you begin the guided procedure, it asks you for the password of the wi-fi device you are connected to as you are connecting the product. You should be connected to your router at home, so enter that password.

As soon as you begin the guided procedure, it asks you for the password of the wi-fi device you are connected to as you are connecting the product. You should be connected to your router at home, so enter that password.

When I search for the wi-fi networks with my device, I can’t find the Effegibi wi-fi connection.

You must always be near the Effegibi product (no more than 5 metres away) when you are connecting. If you are sure you have purchased the Effegibi Comfort Control wi-fi module and, when you look for the wi-fi connection of this module with your device you can’t find it among the available networks, you are […]

You must always be near the Effegibi product (no more than 5 metres away) when you are connecting. If you are sure you have purchased the Effegibi Comfort Control wi-fi module and, when you look for the wi-fi connection of this module with your device you can’t find it among the available networks, you are probably already connected to it. It is a feature of our wi-fi module that it does not show the Effegibi connection once the device is connected to it. To verify this, just open the app and check that the control panel of the Effegibi product associated with the app appears on the STANDBY page. Next open the drop-down menu and check that the name of your product appears under “Products:”. If these controls are not successful, we suggest you carry out the RESET procedure on the product’s control panel (see the paragraph “RESET PROCEDURE”). Disconnect the product from the mains for a couple of seconds then reconnect it and switch on the product control panel. You should now see the Effegibi connection but if it is not listed in the wi-fi networks detected by your device, please contact customer service.

When I select any of the selectable commands on the STANDBY page of the app, a message appears saying “Do you confirm the action?” and after I select “Yes”, the product does not execute the action.

The product asks for confirmation of the action only when it is not close to the product, namely when you are using it remotely. If the app asks for confirmation of the action when you are close to the product or if, when you select a command when you are far away from the product […]

The product asks for confirmation of the action only when it is not close to the product, namely when you are using it remotely. If the app asks for confirmation of the action when you are close to the product or if, when you select a command when you are far away from the product it does not execute it, it has not been correctly configured. You need to reset and reconfigure the product. If the problem persists, contact customer service.

When the page with the message “Connecting to the XXX network, please wait” changes, a screen opens telling me to open the SETTINGS on my device, look for the wi-fi network called “effegibi-XXXX….” then open the app.

The guided procedure using the Effegibi app has failed. The app is telling you to connect manually.

The guided procedure using the Effegibi app has failed. The app is telling you to connect manually.

Where can I install a sauna?

There is not generally one fixed place.The various Effe product lines adapt to any environment and complement any interior design. A sauna can be installed in the bathroom, the living room or a “fitness room” set aside in your home. For maximum convenience in use, we recommend having a shower or bathtub near at hand.

There is not generally one fixed place.The various Effe product lines adapt to any environment and complement any interior design.
A sauna can be installed in the bathroom, the living room or a “fitness room” set aside in your home. For maximum convenience in use, we recommend having a shower or bathtub near at hand.

home cromotherapy design sauna secco tradizione

Where does the condensed steam end up?

The floor of the Turkish bath is fitted with one or more outlet siphons. We recommend waterproofing the lower part with a membrane to a height of 40 cm.

The floor of the Turkish bath is fitted with one or more outlet siphons. We recommend waterproofing the lower part with a membrane to a height of 40 cm.

essences accessories hammam vapore

Where does the steam come out? Can I use aromatic essences?

The diffuser, with its holes pointing downward, is placed some 20 cm from the floor and it can be teamed with a bowl into which you can pour the essence of your choice to create a delightful fragrant environment inside the cubicle.

The diffuser, with its holes pointing downward, is placed some 20 cm from the floor and it can be teamed with a bowl into which you can pour the essence of your choice to create a delightful fragrant environment inside the cubicle.

home essences hammam relax umido vapore

Where does the steam generator go? What does it need?

The steam generator is fitted outside the cubicle and it needs a connection to the water supply and drains and to the electricity supply. The walls have to have a PVC sheath so that the temperature probe or interior control panel can be fitted inside the cubicle, both positioned at about 160/170cm from the floor.

The steam generator is fitted outside the cubicle and it needs a connection to the water supply and drains and to the electricity supply.
The walls have to have a PVC sheath so that the temperature probe or interior control panel can be fitted inside the cubicle, both positioned at about 160/170cm from the floor.

hammam vapore struttura generatore

Which is better, a sauna or a steam bath?

There’s no right answer to this one. Both come from a long tradition that values therapeutic effects of heat, and the benefits of both are quite similar. A sauna encourages sweating using a bath of dry air at temperatures from 50° to 80/90° in a wooden environment inside which the humidity is very low. A […]

There’s no right answer to this one. Both come from a long tradition that values therapeutic effects of heat, and the benefits of both are quite similar.

A sauna encourages sweating using a bath of dry air at temperatures from 50° to 80/90° in a wooden environment inside which the humidity is very low.

A steam bath operates at much lower temperatures (40°-45°) with very high humidity inside the cubicle to encourage sweating and fluid exchange in what is essentially a bath of damp air. Users of these natural body-care systems are free to decide which of the two experiences they find the more convenient and enjoyable

hammam relax vapore sauna heat

Who can use a sauna?

A sauna is suitable for people of all ages and there are no general contraindications for its use. Anyone suffering from a specific medical condition can ask their own doctor for advice but, in general, anyone able to engage in normal physical activity is capable of enjoying all the benefits a sauna can provide. Each […]

A sauna is suitable for people of all ages and there are no general contraindications for its use.
Anyone suffering from a specific medical condition can ask their own doctor for advice but, in general, anyone able to engage in normal physical activity is capable of enjoying all the benefits a sauna can provide. Each one of us can find the time and the best conditions for taking care of our body.

heat relax sauna sicurezza

Contact us

If you would like more information or want to speak to one of our experts, contact us:

COMPLETE GUIDE

Thinking about buying a sauna or Hammam for your home? Have you thought about transforming your shower into your very own Hammam? Download Effe’s complete guides below for answers to all your questions!