When you are unable to move the wi-fi router closer to the product, you can use a range extender to improve the strength of the wi-fi signal. Ask an IT expert to recommend the most suitable product and install it.
The wi-fi signal is weak or there is no wi-fi coverage where the product is installed
When you are unable to move the wi-fi router closer to the product, you can use a range extender to improve the strength of the wi-fi signal. Ask an IT expert to recommend the most suitable product and install it.
The product keeps disconnecting from the wi-fi
The product has been successfully connected to the wi-fi but keeps disconnecting. • Check whether there are any firmware updates for the wi-fi router. • Changing the wi-fi channel used by the router may improve connectivity by preventing interference. Channels 1, 6, 11 are recommended because their working frequencies do not overlap. • Check that […]
The Effe EEC app does not detect the product
Here is a list of things to check when this problem arises: • Check that the tablet/smartphone is connected to the same wi-fi network as the product. • Get closer to the wi-fi router with the smartphone. • Terminate the app and start it up again. • Try switching off the product for 10 seconds […]
The product disconnected from the wi-fi after being successfully connected
Here is a list of things to check when this problem arises: • Check that the SSID and the router password have not changed since the previous connection. • Get close to the product and use another smartphone or tablet to connect to the wi-fi router and check that there is internet connectivity. The wi-fi […]
The product has problems connecting to the wi-fi during configuration
Here is a list of things to check when this problem arises: • Check you are entering the correct password of your wi-fi network. • Get closer to the product with the tablet being used for configuration. • Get close to the product and use another smartphone or tablet to connect to the wi-fi router […]
How do you configure a product during the manual connection procedure if you want to use it remotely?
If you have connected your product manually and you intend to use it remotely, you have to carry out another configuration. Open the drop-down menu in the Effegibi app and select “Configure new wi-fi connection”. The app will show you all the wi-fi connections available (the Effegibi wi-fi connection will not be visible), select the […]
I managed to connect my device to the Effegibi wi-fi module but when I open the app, a control panel appears on the STANDBY page which does not correspond with that of my product. Furthermore there is a product in the drop-down menu under “Products” which does not correspond with the product I bought.
In this case we suggest you close the app and open it again. If the problem persists, carry out the RESET procedure on the product’s control panel (see the paragraph “RESET PROCEDURE”). Disconnect the product from the mains for a couple of seconds then reconnect it and switch on the product control panel. Now open […]
I selected the Effegibi connection and entered my password and my device connected correctly. When I open the app, however, I can’t see the control panel of my Effegibi product on the STANDBY page and there are no products under “Products:” in the drop-down menu.
If you are sure you entered the right password of the Effegibi wi-fi connection and, when you opened the app, you couldn’t see any connected products, the configuration process has failed and you need to repeat it. Carry out the RESET procedure on the product’s control panel (see the paragraph “RESET PROCEDURE”). Disconnect the product […]
What is the password of the Effegibi connection?
The password of the Effegibi connection is given in name of the connection. For example, the password of the connection “effegibi-XXXX….” is “XXXX….”.
The Effegibi wi-fi module connection is called “effegibi-ffff….”.
The name of the Effegibi wi-fi module connection is always: “effegibi-XXXX….” where the Xs are numbers. If you see “ffff...” please contact customer service as a matter of urgency as the wi-fi module must be replaced as soon as possible.
When I search for the wi-fi networks with my device, I can’t find the Effegibi wi-fi connection.
You must always be near the Effegibi product (no more than 5 metres away) when you are connecting. If you are sure you have purchased the Effegibi Comfort Control wi-fi module and, when you look for the wi-fi connection of this module with your device you can’t find it among the available networks, you are […]
When the page with the message “Connecting to the XXX network, please wait” changes, a screen opens telling me to open the SETTINGS on my device, look for the wi-fi network called “effegibi-XXXX….” then open the app.
The guided procedure using the Effegibi app has failed. The app is telling you to connect manually.
When connecting to the wi-fi network, the app gets stuck on the message “Connecting to the XXX network, please wait”.
Once you have entered the password and selected CONNECT/NEXT, a message appears saying “Connecting to the XXX network, please wait”. This message is still on the screen after several minutes and the app does not move forward. The connection between your router and the Effegibi product has failed. Close the app completely, check you are […]
When I connect my product using the guided procedure, the app asks me to enter the password straightaway. Which password should I enter, the one for my router at home or the Effegibi wi-fi password?
As soon as you begin the guided procedure, it asks you for the password of the wi-fi device you are connected to as you are connecting the product. You should be connected to your router at home, so enter that password.
I have received my confirmation email but when I open it and click on the link, nothing happens.
Open the app and enter your credentials. If this does not work, contact customer service who will activate the account manually.
When I completed the registration process, I checked my email but I had not received email confirmation.
If you do not receive email confirmation within 30 minutes of finishing the guided registration process, contact customer service.
During registration using the app, a message appears saying: “INTERNAL SERVER ERROR” and I am unable to complete registration.
There are problems with your local server or, when inserting your details, the REGISTER button was pressed several times before the app had actually completed this action. If this happens, contact customer service and give your registration EMAIL and PASSWORD. They will activate the account manually.
How do I reset the product to the factory settings?
If at any point during configuration or when the Effegibi product is working through the app the product or app do not operate properly or completely, it is possible to carry out the RESET procedure. This will reset the wi-fi module in the Effegibi product to its original status, before configuration. Once you have done […]
I recently replaced my old wi-fi router at home with a new one and since then I haven’t been able to use my product with the Effegibi app.
You need to open the app, go to the drop-down menu and under the word “Products:” select the “i” for information next to the name of your product. A screen will be displayed where you can select the function “Disassociate this product”. Once you have disassociated the product, carry out the reset procedure and reconfigure […]
How can I set my Effegibi product to switch on and off using the app?
Once the product has been correctly configured, open the drop-down menu on the STANDBY page of the app and select “Sauna Programme” if the configured product is a sauna and “Hammam Programme” if it is a Hammam. You will then be asked to select the day and the time you want to switch the product […]
When I select any of the selectable commands on the STANDBY page of the app, a message appears saying “Do you confirm the action?” and after I select “Yes”, the product does not execute the action.
The product asks for confirmation of the action only when it is not close to the product, namely when you are using it remotely. If the app asks for confirmation of the action when you are close to the product or if, when you select a command when you are far away from the product […]
I have completed configuration and I can see the control panel of the Effegibi product on the STANDBY page in the app, but every time I select one of the selectable commands, a message appears saying: “Enable home automation of product” and the product never executes the command I select.
To enable the product to work using the app, first you must activate the relevant light on the control panel of the Effegibi product. If it is a sauna, make sure the SAUNA function is not activated and then keep the SAUNA key pressed down until the REMOTE led lights up. Once it has lit […]
On the STANDBY page in the app, I can see the product control panel but I can’t select it. The whole screen is light grey and I cannot select any of the functions.
You need to reset and reconfigure the product. If, once you have completed configuration, you open the app and the STANDBY page still behaves as described above, contact customer service.
When I am near the product, I am able to use it with the Effegibi app but I can’t remotely when I’m out of the house or generally when I’m not close to the product.
The product has not been remotely configured or configuration was not successfully completed. Carry out or repeat remote configuration (see the previous paragraph).